Even the most exceptional ideas and most beloved prototypes don’t stand a chance against organizational dysfunction. The future of service design means stepping up to design our workplace cultures. This talk will show you where to start.
Book launch and discussion panel on how design and business can crack the new customer and market challenges. Teams, support, problem-scoping, and how we can fight silos better.
Principles and approaches for designing operating models, covering: What is an operating model and why should designers get involved, how to design an operating model through prototyping and getting comfortable with uncertainty, complexity and playing in an MBA environment.
Illustration by Lizzie Abernethy, Studio Andthen
Through this talk we will open up Addaction’s journey of using design and digital to shift our service model.
A human-centred approach to applying space technology to solving global challenges: join the @SatAppsCatapult Design Team to learn about how satellites are supporting sustainability, and develop your own space-enabled concept for global good.
Our role at Macmillan cancer Support is to work with people who have been diagnosed with cancer to find their best way through this experience. By taking part in this workshop you will be helping set a direction for what concepts we begin to prototype with people living with cancer and the people who support them.
The session will explore practical issues like creating the right conditions for customer service staff to provide excellent human experiences, as well as considering wider questions such as measuring the cost of human interactions against the value it delivers within customer experiences.
Like many organisations that handle content, the BBC has challenges around recording descriptive content metadata. This is vital, however, in supporting the BBC’s future goals of reaching audiences it doesn’t currently and moving past historic organisational silos. Collecting more detailed and consistent metadata comes with many challenges, especially as some uses of metadata are currently undefined. This is where a range of service design skills become vital in helping to make changes in the organisation.
Once we are gone, how do we guarantee that those we leave behind are able to find closure? How do we guarantee that the process for all of this is fit for purpose in the digital age? How do we guarantee that the truth is not covered up?
Come along to this workshop if you’re interested in knowing more about the circular economy in a world full of uncertainty and how to start using and applying tools to design more circular products and services.
You will leave the workshop with creative confidence through a set of practical exercises, and hopefully, be inspired to become a circular design champion!
In these times of uncertainty, our DNA can give us answers but raises many questions. In this session, we will share a case study and we will involve participants in an interactive discussion where we attempt to challenge our preconceptions and informally share worries, hopes, good practice and opinions on the ethical implications, opportunities and consequences of preventative healthcare and genomics.
Information technology company, IBM describe their values as “listening for need” in order to “lead the world in more progressive futures.” But what does this mean? How are they listening? And what kind of futures are they envisioning?
Today’s world has been deemed uncertain, volatile and complicated. We believe there are intuitive human-centered solutions to the problems we have to face. No matter how advanced technology we create, we are still carnal beings and experience the world through our senses. „All cognitions starts with the senses.” Immanuel Kant
Women and Financial Agency explores the barriers for bringing women in the fold of formal financial services and how to address them.
How might service designer be helpful in the most critical time of our current climate?
At the ODI, we want to support designers and managers of public services to make better use of data in their work. We believe that even in times of uncertainty, good use of data can help people to design and create services that are more cost-effective, more efficient and more accessible to citizens.
A network is only the starting point. Turn it into your business. Don’t think charity or pro bono work, expect the same relationship as any other business and change our business practices so circular design, design for good, isn’t a ‘nice to have’ but business as usual approach.
Experience Economics: Proving bang for your buck in times of uncertainty.
When times get tough organisations must make hard decisions, join us to talk about Experience Economics and learn how to attribute value to an experience, make informed decisions about your priorities, and convince your CFO with metrics rather than opinions.
This interactive session will bring refreshing clarity to the messy art of creating momentum in complex environments.
Our talk will discuss these questions through a case study. AIDA (Artificial Intelligence Design for Autism) is an Artificial Intelligence design research project that we currently design at Digital Entity (an NTTData Design Studio). Our project’s goal is to help autistic children communicate with those closest to them.
Over the past 4 months, we have built a global community of 150+ service designers who are testing and experimenting with tools and methodologies to consider the environment at every stage of the design process. We want to educate people that their professional work can make positive change, even if their organisation or project is not entirely focused on sustainability.
Some concepts are great in theory but don’t stand a chance in practice. “The Pinball Game” is a workshop that enables service designers to go from abstract to action by addressing the organisational traits impacting concepts' chances of successful implementation.
We want to share the journey we have been on since we established our Lean In collective in 2017, to help address the disparity between numbers of female design students versus female representation on management boards of organisations in the design sector.
Is our vision for designs’ influence ambitious enough? Festival second day opening by Matt Hunter 9am - 9:30am
When we think about service design supporting people in need, a lot of activity is somewhat incremental, fixing bad experiences. Join Matt as he highlights the challenges he’s seen and experienced and shows where service design is moving our thinking beyond improvement.
Where are we now and where are we going? Design in the third sector panel hosted by Matt Hunter 9:30am - 10:30am
Service design used by a growing number of charities in different ways, from setting the foundations to delivering services. Join our expert panel as we uncover how service design is being used in the charity sector, the impact it’s having and the direction it’s going in.
This event will explore the tension between user and planetary needs when designing services. As designers we’re used to embracing the uncertainty of user behaviour but are currently ill-equipped to understand the relationship between these behaviours and the environmental impact of our products and services.
Drawing on examples from recent work, we’ll share how we supported a Communications Team to understand and design the best way they can support the change happening in the organisation. We'll focus on our approach to building capabilities amongst the Comms team in service design and agile ways of working.
The future remains unknown, yet all of us rush straight into it, with imagined digital futures and a view of the planet we would all still live in if coordinates aligned. And all went to plan. Payal's talk takes the liberty of imagining ways of forging newer realities bridging our physical and digital worlds.
Eckhart Tolle said: “Awareness is the greatest agent for change”. Are you and your team aware of the environmental impact of your digital services? Putting things into perspective, a simple Google search produces 7 grams of CO2 emissions...
Our planet, resources, and people are facing monumental challenges in the near future. It’s clear that the way we produce, distribute, and consume our food must radically change, but how? To examine these challenges, Method created Food Assembly, an immersive exhibit that speculates on the future of food and our agricultural system with the aim of stimulating debate.
