About the session

Through this talk we will open up Addaction’s journey of using design and digital to shift our service model. We’ll talk about starting small, having success with a design sprint resulting in implementing online referrals and bookings for mental health services. We’ll show how we moved from this first success to beginning the journey of wider organisational change, through design.

Key learnings

1. Start small with something that matters to people and don’t make it perfect

2. Behaviour change services are not linear transactions, they solve complex, intertwined problems and require a different approach

3. A lean approach to growing design and digital inhouse with the right conditions in place is key

Book your day pass for Friday 25.10, you will be asked to pick 5 sessions of your choice for the day.