Book launch and discussion panel on how design and business can crack the new customer and market challenges. Teams, support, problem-scoping, and how we can fight silos better. 

Principles and approaches for designing operating models, covering: What is an operating model and why should designers get involved, how to design an operating model through prototyping and getting comfortable with uncertainty, complexity and playing in an MBA environment.

Through this talk we will open up Addaction’s journey of using design and digital to shift our service model.

Like many organisations that handle content, the BBC has challenges around recording descriptive content metadata. This is vital, however, in supporting the BBC’s future goals of reaching audiences it doesn’t currently and moving past historic organisational silos. Collecting more detailed and consistent metadata comes with many challenges, especially as some uses of metadata are currently undefined. This is where a range of service design skills become vital in helping to make changes in the organisation.

Once we are gone, how do we guarantee that those we leave behind are able to find closure? How do we guarantee that the process for all of this is fit for purpose in the digital age? How do we guarantee that the truth is not covered up?

Women and Financial Agency explores the barriers for bringing women in the fold of formal financial services and how to address them.

How might service designer be helpful in the most critical time of our current climate?

At the ODI, we want to support designers and managers of public services to make better use of data in their work. We believe that even in times of uncertainty, good use of data can help people to design and create services that are more cost-effective, more efficient and more accessible to citizens.

A network is only the starting point. Turn it into your business. Don’t think charity or pro bono work, expect the same relationship as any other business and change our business practices so circular design, design for good, isn’t a ‘nice to have’ but business as usual approach.

Experience Economics: Proving bang for your buck in times of uncertainty.

When times get tough organisations must make hard decisions, join us to talk about Experience Economics and learn how to attribute value to an experience, make informed decisions about your priorities, and convince your CFO with metrics rather than opinions.

Our talk will discuss these questions through a case study. AIDA (Artificial Intelligence Design for Autism) is an Artificial Intelligence design research project that we currently design at Digital Entity (an NTTData Design Studio). Our project’s goal is to help autistic children communicate with those closest to them.

Is our vision for designs’ influence ambitious enough? Festival second day opening by Matt Hunter 9am - 9:30am

When we think about service design supporting people in need, a lot of activity is somewhat incremental, fixing bad experiences. Join Matt as he highlights the challenges he’s seen and experienced and shows where service design is moving our thinking beyond improvement.

Where are we now and where are we going? Design in the third sector panel hosted by Matt Hunter 9:30am - 10:30am

Service design used by a growing number of charities in different ways, from setting the foundations to delivering services. Join our expert panel as we uncover how service design is being used in the charity sector, the impact it’s having and the direction it’s going in.

Drawing on examples from recent work, we’ll share how we supported a Communications Team to understand and design the best way they can support the change happening in the organisation. We'll focus on our approach to building capabilities amongst the Comms team in service design and agile ways of working.

The future remains unknown, yet all of us rush straight into it, with imagined digital futures and a view of the planet we would all still live in if coordinates aligned. And all went to plan. Payal's talk takes the liberty of imagining ways of forging newer realities bridging our physical and digital worlds.

Eckhart Tolle said: “Awareness is the greatest agent for change”. Are you and your team aware of the environmental impact of your digital services? Putting things into perspective, a simple Google search produces 7 grams of CO2 emissions...

Our planet, resources, and people are facing monumental challenges in the near future. It’s clear that the way we produce, distribute, and consume our food must radically change, but how? To examine these challenges, Method created Food Assembly, an immersive exhibit that speculates on the future of food and our agricultural system with the aim of stimulating debate.

Within this talk, we invite 3 speakers to discuss what role service designers have in the future of our planet and society. Throughout the discussion, we will explore how service design can consider other stakeholders in our methodology to be more sustainable. Finally, we will discuss how we can engage clients to deliver this today.