OUR NEWS
As part of the 2016 Service Design Fringe Festival, we decided to expand our horizons by holding our first online-only discussion. In doing an online event, we were able to include a much wider audience than our London-based events, therefore making public discussion of service design much more accessible. Service design is not just for Londoners, and we're reaching out to the rest of the UK to hear about exciting progressions in our industry.
Following the biggest Service Design Fringe Festival to date, we're sharing the highlights of our talks and workshops with the global community, so everybody can join in discussions around our industry. Continuing in a series of short stories, Ben Heller, a senior consultant at EY, writes his top five tips for bringing design thinking into organisations, complete with some amusing memes courtesy of UX Reactions.
We’ve all been there - done the insights, developed the idea, designed the service but the service doesn’t take root as we hoped, or even withers and dies. Why is this?
There are many reasons why a good service design can still fail: operational, logistical, financial, legal, technical, cultural, political, and usually a toxic combination of these, but they can all be summed up as not enough preparation and planning.
Reports indicate that 51% of the work run by Service Design agencies is never implemented (Design for Service Innovation & Development Reports, 2015). How can we hence deliver services that bring together the proposed ideal experience and actionable strategy to support businesses and users alike? ‘Making Service Design Relevant’ explores possible answers to this key question.
Following the biggest Service Design Fringe Festival to date, we're sharing the highlights of our talks and workshops with the global community, so everybody can join in discussions around our industry. Continuing in a series of short stories, Karen Barrett, Design Consultant at Uscreates, writes about how live prototyping can quickly help tackle complex problems.
Anyone familiar with service design will know that traditional thinking says that services need to be optimised - but we worry that this obsession with optimisation is resulting in uniformity and uninspiring service experiences. So we posed the question: How can we avoid homogenous experiences where every service looks and feels the same…?
Following the biggest Service Design Fringe Festival to date, we're sharing the highlights of our talks and workshops with the global community, so everybody can join in discussions around our industry. In the first of a series of short stories, STBY, an agency specialising in design research, write about this year's festival workshop, learning how to use film and photography to document the user journey.
