Following the biggest Service Design Fringe Festival to date, we're sharing the highlights of our talks and workshops with the global community, so everybody can join in discussions around our industry. Continuing in a series of short stories, Harry Vos, our Head of Community, shares his top tweets from Service Design Network's online discussion about the industry.
As part of the 2016 Service Design Fringe Festival, we decided to expand our horizons by holding our first online-only discussion. In doing an online event, we were able to include a much wider audience than our London-based events, therefore making public discussion of service design much more accessible. Service design is not just for Londoners, and we're reaching out to the rest of the UK to hear about exciting progressions in our industry. The Service Design Network kindly hosted the discussion on Twitter, curating five key questions facing our industry in the UK today.
- So what is the future of #servicedesign?
- How can experienced service designers challenge themselves to
take their work to the next level? - What does #servicedesign look like?
Tweet a quick sketch/photo with description or share recent work. - Who is using Service Design in the workplace now -
how is it reaching beyond ‘service designers’? - What is needed to develop and retain new talent in #servicedesign?
Follow along below for some of the top answers from the Twitter community.
Q1 So what is the future of #servicedesign?
— SDN | UK Chapter (@sdn_uk) September 21, 2016
(this could be an area/expertise - public/private/health/digital/etc)#SDN_UKChat #sd_ldf
A1 For service design to be embedded across organisations and not siloed?#SDN_UKChat #sd_ldf
— Audree Fletcher (@avfletcher) September 21, 2016
A1 To communicate itself clearly to the public and make its value known through case studies, stats and stories#SDN_UKChat #sd_ldf
— katie shelly (@interkatie) September 21, 2016
A1 As "#brands"/experiences expand across new touchpoints/media, #servicedesign will grow as a way to keep it all on track #sdn_ukchat
— Anastasia Linn (@a_v_linn) September 21, 2016
#SDN_UKChat A1. Think some of SD suffers from taking the horse to the water but not showing it how to drink. Better implementation support.
— Andy Young (@_AndyYoung) September 21, 2016
A1 @_AndyYoung as ever insightful - we need to be better horse whisperers.#SDN_UKChat
— Mike Press (@MikePress) September 21, 2016
Q2 How can experienced service designers challenge themselves to
— SDN | UK Chapter (@sdn_uk) September 21, 2016
take their work to the next level?#SDN_UKChat #sd_ldf
A2 Learning from other disciplines, finding new ways of approaching a problem #SDN_UKChat #sd_ldf
— NileHQ (@NileSays) September 21, 2016
A2 by mentoring a colleague where they can learn from each other. Hi from York by t'way #SDN_UKChat #sd_ldf https://t.co/sZmfTGvMkb
— Matt Stroud (@MatticusStroud) September 21, 2016
A2 Much more cross disciplinary working as @NileSays says - and developing shared languages with them#SDN_UKChat
— Mike Press (@MikePress) September 21, 2016
Q3 What does #servicedesign look like?
— SDN | UK Chapter (@sdn_uk) September 21, 2016
Tweet a quick sketch/photo with description or share recent work.#SDN_UKChat #sd_ldf
Q3 Us running weekend SD workshop with diabetes clinicians in Kuwait. #servicedesign looks like people being enlightened#SDN_UKChat pic.twitter.com/7d9v2WlckQ
— Mike Press (@MikePress) September 21, 2016
@sdn_uk -Following @MikePress theme on this one. Making complex things feel accessible, fun, engaging and inclusive. pic.twitter.com/6b6jFKvTpg
— Andy Young (@_AndyYoung) September 21, 2016
A3. Trying to build awareness, interest and enthusiasm with fun and provocation #SDN_UKChat @liorsmith pic.twitter.com/8hKxZkHqCj
— Audree Fletcher (@avfletcher) September 21, 2016
A3 #SDN_UKChat: co-designed pic of what employment services in Dundee could look like. Recent @openchangeuk work w/ multi-agency partners pic.twitter.com/CBNnjrWRl8
— Open Change (@openchangeuk) September 21, 2016
A3: literally taking colleagues from the business out to meet their customers #SDN_UKChat pic.twitter.com/ZacO0ePsc1
— Audree Fletcher (@avfletcher) September 21, 2016
Evening all! #sdn_ukchat A3 - some recent work by @IamKathrynGrace. Hits the #servicedesign buttons of visual, holistic & multi-disciplinary pic.twitter.com/CWs2cDwgYk
— Matt Edgar (@mattedgar) September 21, 2016
Q3 This is from GSJamming - collaboration, creation and a mandatory sea of post-its #SDN_UKChat #sd_ldf pic.twitter.com/YUFshoQDId
— Ruth Watson (@RufusWatson) September 21, 2016
Q3 #SDN_UKChat this is what #SAtSD looks like - an ENT surgeon, an Interior Designer and UX Designer walk into a bar…https://t.co/emyuFY4TOq pic.twitter.com/qtGRPpP7RM
— Open Change (@openchangeuk) September 21, 2016
Q4 Who is using Service Design in the workplace now -
— SDN | UK Chapter (@sdn_uk) September 21, 2016
how is it reaching beyond ‘service designers’?#SDN_UKChat #sd_ldf
Q4 #SAtSD is based on building SD capacity in the public sector. Right now in @openchangeuk we’re training council workers in SD#SDN_UKChat
— Mike Press (@MikePress) September 21, 2016
#SDN_UKChat - The #GSJAM is the Godfather of introducing this thinking to the masses. The team there deserve MASSIVE props for their work.
— Andy Young (@_AndyYoung) September 21, 2016
@sdn_uk #SDN_UKChat - @VistaLeicester CEO Paul is at the vanguard of pushing w/ services for people with sight loss look like using SD + DT.
— Andy Young (@_AndyYoung) September 21, 2016
A4-At risk of shameless self promo, Feelr draws together academic knowhow n' research industry to further accessible public SD. #SDN_UKChat
— John Whittle (@FeelrUK) September 21, 2016
#SDN_UKChat A4 @IDEOorg & their workshops in #user-centred design have been instrumental in getting laypeople to know about #servicedesign
— Designers on the Run (@dotrun_uk) September 21, 2016
A4. In central Govt, @AndreaSiodmok and @PolicyLabUK are building service design capability among policymakers in Whitehall #SDN_UKChat
— Audree Fletcher (@avfletcher) September 21, 2016
Q5 What is needed to develop and retain new talent in #servicedesign?#SDN_UKChat #sd_ldf
— SDN | UK Chapter (@sdn_uk) September 21, 2016
A5: #ServiceDesign professionals willing to #mentor are great for developing talent! #sdn_ukchat
— Anastasia Linn (@a_v_linn) September 21, 2016
A5 Creating opportunities for new designers to gain industry experience, collaborating with organisations/universities #SDN_UKChat #sd_ldf
— NileHQ (@NileSays) September 21, 2016
A5 We need National Apprenticeships in #servicedesign - forget MAs - we need to make the profession inclusive!#SDN_UKChat
— Mike Press (@MikePress) September 21, 2016
A5. Inspirational role-models; coaching; autonomy (or at least guided mastery); allowing broad and deep skill development #SDN_UKChat
— Audree Fletcher (@avfletcher) September 21, 2016
Thanks very much for reading one of the festival stories, and thanks to those who took part in the discussion! A big thank you to Kathryn Grace, a volunteer committee member at the Service Design Network, for organising the #SDN_UKChat. For the complete #SDN_UKChat, see their Storify.
With love,
The Service Design Fringe Festival Team
