OUR NEWS
Industry Issues, 17 September, Katie Baggs and Chris French
This was the first session of the festival and the organisers, Katie and Chris, drew in a big and varied crowd of designers, creatives, and students.
The room mapped out all of the challenges facing the service design industry but the focus was largely around one burning issue: why is service design so misunderstood? How best can we describe it and, importantly, how can we get senior leaders to understand its value?
Julian led a thought provoking workshop on the first Sunday afternoon of the festival with a discussion about diversity and inclusion in the service design industry.
The group began the session by discussing what diversity means to them and exploring the difference between diversity and inclusion. We discussed culture, background and values. We also shared our thoughts and experiences of diversity (or a lack thereof) in the workplace and why we think diversity matters in service design.
There was a lot of food for thought in this session but, in brief, here’s what I learnt:
Sam Richards is a programme development officer and illustrator based in London. She attended and helped out at three workshops at this year’s Service Design Fringe Festival. Here, she shares her thoughts on the The Craft of Service Design, held on 21 September and run by LCC.
Sofia Reimchen is a service design and customer experience geek. She volunteered with the festival this year. Here she shares her thoughts on STBY’s festival event, A Conversation with Pioneers on Global Design Research.
Michelle Isme was this year's Social Media Sweetie on the festival team. She attended the Industry Issues event on Day 2 of the festival. Here she shares her reflections and insights as a result of attending the session.
Her perspective is that of a creative person on a journey to find the difference between service design and product management, in order to inform her career direction.
Article reposted with permission. Originally posted on Medium.
