Design Club helps children and young people become design thinkers.
This workshop is the first one aimed at teenagers during the service design fringe festival to date.
This event is suitable for about 10 adults and one (or two) of their children.
‘Systems thinking’ is a term we hear all the time. Whether you are a service designer or an architect, the ability to think holistically, visualise relationships, make unexpected connections, and uncover hidden opportunities are essential skills that every designer needs.
During this 1.5 hour workshop explore the similarities and differences between Service and Business Design, and understand how to make them work together. In a collaborative session apply the approach of EY SEREN to explore (and resurrect) the commercial fails of some great designs.
Join Bunnyfoot for this workshop to learn about the psychological principle of the peak-end rule, how it can be applied in service design, and experiment with new methods as you redesign the endings of some service encounters together. Stick around for networking drinks on the Bunnyfoot terrace for a great start to the weekend!
Wolff Olins think that joy lies in understanding and designing for emotions through signature moments. Emotions can’t be forced. But we can create the right conditions and the space for people to find their own meaning, create their own positive feelings and interpret their own state of mind.
Come and explore some of the tools, techniques and thinking around this topic and bring along your own perspective too.
SDN UK are running an open conversation on Service Design across the UK on social media. #SDN_UKChat is a one hour twitter chat open to everyone interested in service design: students, academics, practitioners across the sectors, inhouse and agency and clients too.
They will provide 5 points of discussion across the hour for people to respond to in their own ways, giving us the chance to hear the many voices of the service design community. Come and join us… share those amazing ideas and get your voice heard.
This Service Design Fringe session with Snook will try to answer the question: How can we design tangible artefacts to find out more about what our users want and need? We will base activities on a recent Policy Lab project on how to improve experiences of landlords and tenants in the private rented sector.
In this short session we'll talk through the lessons that we've learned in establishing Service Design practices in companies without a design heritage. We'll introduce the Guerilla Manifesto for In-House Service Design Pioneers and consider the competencies and behaviours needed for pioneers successfully spread the word (and build their careers) outside of the world of agencies and boutiques.
Using service design methods to identify future opportunities in transport.
The event is a fictional Town Hall meeting, where we will imagine that robotics/AI have taken over the essential services of our cities. The purpose of the meeting is to decide whether the (fictional) planning proposal should be approved or rejected. After each talk, we will encourage both sides of the town hall to discuss the issues presented with people nearby and ask the speakers questions. Throughout the evening, the audience will discuss the pros and cons of the proposal and will make the final decision by vote.
This playful workshop intends to provoke thinking around the use of robotic technologies on the cities through the lens of service design.
In teams, participants will identify city challenges, from mobility and health, to construction and security. How could robots/AI be used as a solution for these problems?
We will explore possible service design solutions through drawing exercises and prototyping of robots.
This is an experiential and participative introductory workshop, so be prepared to be involved and engaged!
Starting with the premise that inequalities have been designed and learnt, Fearless Futures believes by definition, that they can be re-designed and un-learnt.
Applying service design methods to enhance the experience of a coffee shop.
Join KTN as they host a Service Design Surgery.
This event is for us to collectively figure out what the value of diversity and inclusion is to the service design industry.
The service design industry is still finding its feet. We have the problems of a teething industry.
This session is an open discussion forum about the issues in the service design industry as it is today. Come to share your woes - you'll likely find that you're not alone - and to together come up with potential actions to make a difference to these issues. The session won't end without some actions being identified! We're focused on being constructive :)
