We’ll be sharing practical measures you can take to ensure the security of participant's data. We'd also like to discuss what new ways we could develop as a community of managing consent and data to make research more empowering for participants, and more respectful of their privacy.

Ever wondered why Dan's Digital Transformation programme never took off? Or why 'investing in innovation' never landed that 'big idea' everyone thought it would? Or why 'getting stuff done' can feel like an uphill struggle when you're navigating constantly restructuring silos and yearlong backlogs?

Hear 3 short case studies of designing on the inside followed by a panel discussion with Kate Kapp, Head of Service Design at Tesco; John Baldwin and Tracey Allen, Service Design Lead and interim CEO at Thames Valley Housing; and Janet Thorne, CEO at Reach Skills.

A night celebrating queerness and the unique perspective it can bring to our work as designers.

Service Lab London will be asking the panel of LGBT+ speakers to talk about their personal and professional experiences: Why are there so many queer service designers? Is being queer a service design super power? What are the differences in designing for queer people? How and when should you come out as a service designer?

In this session the speakers will share their experiences of the value of investing time in designing service touch points that bring the people, systems, data and everything else involved in delivering the online and offline experience together in a consistent way. Talking about why and when customers value services over standalone products and why service design can help to improve the quality of our existing products and services across the UK.

Join the borderless Q&A with STBY and some of their global partners and connect with them live as they discuss their work, international projects and methodologies they use. 

This year we launched a Service Design Student Award in partnership with ARTSTHREAD. This event is your chance to hear about the winning projects. The award was judged by Emma Gasson and Fan Sissko, both well respected service designers. 

The winning projects are Empowering Migrant Sex Workers by Charlotte Ladies, EmployMe by Jenna Schuetzle, and No Fixed Address System by Chih Chiu. Read more about the winners here.

Join the panel that will consist of an interdisciplinary cross-section of Bio’s service design department to discuss their experiences encountering and dealing with fear of change. Covering topics from organization structure and career paths to the backfire effect and the psychology of Metathesiophobia (fear of things changing). This will be followed by allowing the audience to share their experiences, before ending with the cocreation of an action plan on tackling fear of change whenever we encounter it.